![]() “If I could say anything to customers, it would be to please do not do that." 6. ![]() “It was more common than you would expect to have customers push through our doors marked ‘Employees Only’ and search the stockroom looking for an employee,” she says. Annie says that people often went everywhere, even off-limits areas, in search of assistance. While Bed Bath & Beyond prides itself on one-on-one customer service, its reputation for being accessible to shoppers can sometimes come back to bite them. Bed Bath & Beyond employees wish you'd stop wandering into the back rooms. “There has to be a solution to offer or an effort to look it up before saying no to a customer.” 5. That’s because company policy encourages employees to avoid sounding negative or unhelpful. Chances are you won’t hear them use the word no. Try asking a Bed Bath & Beyond employee a question that could elicit a negative response. Bed Bath & Beyond employees can't tell you no. “Employees got a list from corporate once a month with items at a really good discount, so they could try the item without spending full price and be able to give customers better feedback from their personal experience.” 4. “They offer an incentive program, which was one of my favorite parts,” Annie, who worked at a Bed Bath & Beyond in the northwest region for eight years, says. Bed Bath & Beyond employees see some pretty disgusting returns.Įver notice Bed Bath employees actually have answers about an item you’re interested in? Turns out the company tries to make it easy for them to know their stuff. If I gave it to one, everyone else would want it, too.”īear in mind this courtesy applies to nice people: “If customers were rude or acting immature, I would not feel like helping them out.” 2. “However, if a customer forgot, and went out of their way to be polite throughout the transaction, I would take care of them, but usually only if there wasn’t a line built up and no one could see. “Generally speaking, we were instructed to not give out the coupon because then everyone would just get a discount and it would defeat the purpose,” he says. According to Eric, who worked at a Bed Bath & Beyond in Ohio for four years, cashiers will typically take care of them anyway. But sometimes, they might find themselves in the store without one of these valuable pieces of paper. Many of the customers roaming a typical Bed Bath & Beyond location can be seen clutching the oversized 20-percent-off coupons sent to homes and email inboxes, which are good on most every single-item purchase. ![]() ![]() Bed Bath & Beyond employees might give you the discount without the coupon. Here’s what they had to say about job perks, occupational hazards, and the grim consequences of accepting returns on used bedding. To get a better idea of what goes on between those stacks of infamously fake towels, Mental Floss reached out to three former employees of the chain. Today, it’s probably best known as the store with a seemingly inexhaustible supply of 20-percent-off coupons that blanket mailboxes and newspapers across the country. The retail chain with 1024 stores across the U.S., Canada, Puerto Rico, and Mexico was founded in 1971 with a focus on kitchen and bath amenities. Need a super-absorbent towel? Luxury sheets made of exotic-sounding cotton? When consumers feel like pampering themselves with home goods, they head to a Bed Bath & Beyond location.
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